Return & Refund Policy

Last updated: May 2026

We want you to be completely satisfied with your purchase. If something isn't right, this policy explains when and how you can return or exchange a product and what to expect for refunds. This policy applies to orders delivered within South Africa.

1. What Can Be Returned

We accept returns for both defective and non-defective products.
Items must be in new, unused condition with their original packaging and any seals intact.
Proof of purchase (order number or receipt) is required for all returns.

2. Return Window

You have 7 days from the date you receive your order to request a return.
Holiday extension: orders placed between 24 December 2026 and 4 January 2027 can be returned within 12 days.

3. Exchanges

We accept exchanges for a different product, subject to stock availability. If the item you want is unavailable, we'll offer a refund or store credit instead. Contact us to arrange an exchange.

4. How to Return an Item

You can return items in one of two ways:

At a drop-off location — bring the item to a designated drop-off point.
By mail — ship the item back to us using the prepaid return label.

A free return shipping label is provided — simply download and print it. To start a return, email us at info@greenworldnatural.co.za or call +27 83 568 4669 with your order number, and we'll send the label and instructions.

5. Fees

Return shipping: free — we provide a prepaid label.
Restocking fee: none.

6. Refunds

Once we receive and inspect your returned item, we'll process your refund.
Refunds are issued within 30 days to your original payment method.

7. Contact

For any questions about returns, exchanges, or refunds, reach us at info@greenworldnatural.co.za or call +27 83 568 4669.